Meet Your New Marketing Team: the Regulators
July 2014Download PDF
While many might argue compellingly that regulation protects the public, regulated industries have often complained that it stifles innovation. In industries ranging from pharmaceuticals to banking to energy, regulation affects how new products are developed and marketed, how plants are built, how businesses are acquired and how daily operations are conducted.
But for little-known companies struggling to introduce a new product, regulatory pressure can offer an unexpected benefit: a halo of legitimacy that marketing money can’t buy.
Those were the findings of a study of 286 entrepreneur-run firms by a trio of professors: David Deeds of the University of St. Thomas; Bill Schulze of the University of Utah and Yasuhiro Yamakawa of Babson College. They studied firms from eight industries, ranging from the highly regulated (pharmaceuticals and medicines) to the largely unregulated (wood products manufacturing.) Most of them were relatively unknown and had fewer than 10 employees.
“What we found was that in a highly regulated industry, a new product with substantial advantages didn’t need media coverage and endorsements once it was approved by regulators,” said Deeds. “Just getting the product approved was enough. But in industries that were unregulated, the companies needed outside endorsements and positive media coverage a lot more.”
Most entrepreneurs face formidable obstacles to bringing a product to market, including a big one that academics call “the liability of newness.” It is difficult for an upstart product from an unknown company to achieve “legitimacy,” or recognition from potential investors, influencers and customers that it is valid and useful. Moreover, as the report points out, the companies that make more established competing products can deploy staff and other resources to discredit the upstart.
The study looked at the interplay between product innovation, regulatory pressures, and the degree of external networking (including courting the media and getting endorsements.) Respondents answered questions about how radical their products were; the degree of positive press coverage; the connections they have with prominent individuals and organizations; the degree of regulation they face; and whether they spend more on marketing than their competitors.
Researchers found that for the companies in regulated industries, the regulation process vets the new product enough to make it legitimate in the eyes of others. Any product that clears the hurdles is deemed trustworthy, because others have tested it and verified it’s the real thing. For example, a new drug that’s received Food and Drug Administration Approval has a better chance that doctors will accept it, even if the manufacturer is relatively unknown.
On the other hand, the respondents in unregulated industries said they needed more help from influencers to give their products legitimacy.
“In a less regulated industry it’s considered less of an accomplishment to introduce a new product to the market,” Deeds points out, adding that this means that the product will be suspect until outsiders – the press and other influencers – endorse it.
And even in regulated industries, getting approved is not enough if the product is not novel enough or substantially better than others already on the market, the study found. For example, if a new drug is too similar to other ones, the manufacturer still needs to spend some money to attract endorsements and demonstrate why it’s different.
“These findings are important because new ventures often have limited resources when they are trying to get new products to market,” Deeds says. “Entrepreneurs and those who invest in them should understand which investments in capabilities can bring them the best return on their time, energy and money.”
- Companies operating in a strong regulatory environment, like pharmaceuticals and medical devices, should spend their money building an outstanding product and getting it through the regulators. But if you’re making wood products or another unregulated product, save your money for campaigns that attract outside endorsement.
- Regulated products that are too radical may still need some public relations help, even after they win approval. You may need some influencers to demonstrate why your product is useful and to give it legitimacy.
- Likewise, a “me too” product – one that’s too similar to something else in your product line or to another company’s product -- may skate past regulators but will still need a public relations and media push to attract notice. The product has to be substantially better or substantially different for the approval to give it legitimacy.
- If you’re an investor looking at small entrepreneurial firms offering promising new products, invest during the development phase if it’s a regulated industry and in the marketing phase if it’s unregulated.
This exploratory study investigates how competitive and institutional factors jointly affect new venture performance. Specifically, we examine the relationship among new ventures’ product innovation capabilities (i.e., ability to introduce new products), legitimation capabilities (i.e., ability to manage internal and external contexts), the level of regulatory pressure in the environment, and how it affects new venture performance. A theoretical model is developed by synthesizing the strategic and institutional perspectives, and hypotheses are tested with a sample of venture firms in various manufacturing industries across the United States. Results indicate that the capability-performance relationships differ across various institutional (regulatory) contexts.
Under what condition does regulatory pressure stimulate or constrain the relationship between new ventures’ innovation/legitimation capabilities and performance? While new ventures’ abilities to carry out product innovation and to secure organizational legitimacy have been recognized as important variables to explain entrepreneurial outcomes (Aldrich, 1999; Deeds, Mang, & Frandsen, 2004; Hargadon & Douglas, 2001; Schumpeter, 1934) the impact of the regulatory pressure ventures face in the environment in which they operate, on the relationship between these capabilities and performance has not been systematically considered. A substantial proportion of research on new ventures and legitimacy has studied the highly regulated environment of the Biopharmaceutical industry (e.g., Deeds et al., 2004; Higgins & Gulati, 2003, 2006; Kuratko & Brown, 2010; Powell, Koput, & Smith-Doerr, 1996; Rao, Chandy, & Prabhu, 2008; Stuart, Hoang, & Hybels, 1999); however, there is clearly a gap in the literature, which we attempt to fill with this study. Using survey data of new ventures from nine industries, which face distinctly different levels of regulatory pressure, we empirically examine the relationship among firms’ innovative and legitimating capabilities, and new venture performance, paying particular attention to the moderating impact of industry regulatory pressure on the relationship among these variables.
In this study we define legitimacy as “a generalized perception or assumption that the actions of an entity are desirable” (Suchman, 1995). New ventures frequently suffer from a lack of legitimacy in the eyes of important stakeholders, such as venture capitalists, stock market analysts, employees and consumers (DiMaggio, 1988). This lack of legitimacy is partly what creates a liability of newness for such firms (Stuart et al., 1999), and the abilities of ventures to legitimate their actions are what help to overcome it. Building on prior work (Deephouse, 1999; Meyer & Rowan, 1977; Scott, 1987; Zucker, 1987) we begin with the idea that institutional environment generates various pressures to conform to social norms, values and taken-for-grated rules by prescribing not only what organizations should do but what they should not, and also what is seen as valuable and appropriate (Scott, 1987). Building on Scott (1987) and Oliver (1991) we define institutions as regulatory structures, governmental agencies, laws, courts, and professions that pressure organizations to act within certain constraints or norms. While the broad institutional environment and the pressure it creates is likely to be critical to new ventures, this article will focus specifically on a subset of the institutional environment that is the regulatory environment and the perceived pressure it exerts on the operations of ventures in various industries. The perceived pressure on a venture to conform its activities, practices and offerings to those specified by regulations is likely to vary across industries. This variation is what we define as regulatory pressure. Specifically, we define regulatory pressure as the perception of the participants in an industry regarding the strength of these forces to constrain their actions and enforce conformance in their activities, practices, and offerings.
The strategic and institutional perspectives have yielded conflicting arguments on the success factors of new ventures (Lounsbury & Glynn, 2001). On the one hand, the strategic perspective highlights the competitive mechanism that drives young firms to build and exploit their distinctive capabilities in order to develop their competitive advantage. From this logic, the more innovative products new ventures offer, the more they can fill the need for strategic distinctiveness. On the other hand, the institutional perspective emphasizes the mechanism that compels organizations to align with regulative, normative, and cognitive systems, suggesting that the more new ventures conform to existing regulations, social norms, values and taken-for-granted rules, the more they can obtain the legitimacy that enables them to gain access to resources and achieve economic success.
The resolution of this conflict between the need to innovate to be distinctive and the need to conform is critical to furthering our understanding of new venture performance. By jointly examining innovative capabilities, internal and external legitimating capabilities, and industry regulatory pressure, we hope to provide some resolution to this conflict. In sum, this study will attempt to fill in the gap in the literature by expanding our understanding of new venture performance through examining the effect of innovation and legitimation capabilities, and the moderating influence of regulatory pressure in the environment in which the venture operates.
Theory and Hypotheses
Overcoming the liability of newness (Stinchcombe, 1965) has long been identified as the key challenge to the growth and success of new ventures. As noted by Deephouse (1999) new ventures face pressures to be both different and the same. Challenging incumbents on their terms, being the same, is a recipe for a competitive disaster, but diverging from the expectations of resource providers, being different, increases risk and the difficulty of acquiring resources. To resolve this conflict, new ventures must have both the ability to innovate and to legitimate the new things that they create through their innovation. Both the ability to innovate and the ability to legitimate are critical capabilities for exploiting entrepreneurial opportunities and achieving superior performance, but beyond that, we believe that the two capabilities are synergistic, and ventures that possess strengths in both areas will outperform those with strengths in only one. Applying Oliver’s (1997) resource and institutional capital framework to our entrepreneurial product innovation context, we argue that product innovation capabilities and legitimation capabilities must not only co-exist for successful innovation, but that these two capabilities are complementary. Specifically, a firm’s ability to attract resources and profit from product innovation depends on the firm’s effectiveness in managing its internal and external social contexts, which we aim to capture as legitimation capabilities. We further argue that the relationship between these capabilities and new venture performance will be moderated by the degree of regulatory pressure the ventures face within their industry environment. A schematic model of our study is depicted in Figure 1.
Figure 1. Model of Product Innovation and Legitimation
Product Innovation Capabilities
Product innovation capabilities1 are a bundle of firms’ abilities to carry out innovation2. Researchers as well as practitioners agree that innovation is a key in pursuit of a firm’s success. Particularly, new ventures have been tied with innovation that significantly raises the performance and changes competitive landscape of an economic system (Henderson & Clark, 1990; Schumpeter, 1934; Tushman & Anderson, 1986). History provides numerous examples of new ventures which, unconstrained with tradition, have created new products, new markets, and new wealth, while disrupting old industry structures and shaping new competitive environments (Timmons, 1999). Scholars argue that by introducing innovative products, new ventures can differentiate themselves from others, obtain competitive advantage, and hence superior performance (Alvarez & Barney, 2000; Henderson & Clark, 1990). Moreover, by bringing an innovative product into a market ahead of competitors, new ventures can gain monopoly profits as well as many other first-mover advantages such as lock-in effects of customers and suppliers (Alpert, Kamis, & Graham, 1992; Schumpeter, 1934). Product innovation also enables new ventures to generate a superior product that satisfies market needs more adequately than existing products and win customers. Hence, as Schumpeter (1934) argued, innovation is a source of entrepreneurial profit. Innovation diffusion and marketing literatures support this line of argument, identifying product advantage as a critical factor that has systematic effects on innovation adoption and new product success. New products possessing favorable characteristics diffuse more easily and rapidly than those with less favorable characteristics, and hence, contribute to firm success (Gatignon & Xuereb, 1997; Rogers, 1962). Particularly for new ventures that lack established relationships with customers, the ability to generate a new product with significant advantages to customers can be a fundamental source of competitive advantage to win customers and to succeed.
Although introducing a superior product is a key element of product innovation that is likely to affect new venture performance, profiting from innovation often involves introducing a stream of new products that include revisions and expansions of existing products (Brown & Eisenhardt, 1995; Zahra & Bogner, 2000). Success of innovative firms depends on yielding a series of innovations, updates, and expansions that translate temporary monopoly positions at product level into persistent profitability at firm level (Roberts, 1999). It has also been discussed that the success of pioneers depends on whether they can utilize an advantageous position by introducing numerous products for the largest and best market segments before followers enter the market (Kalyanaram, Robinson, & Urban, 1995). Product innovation with broad product lines requires many firm abilities including the ability to obtain broad knowledge and expertise, the ability to generate many unique combinations of such knowledge, and the ability to leverage the opportunity of innovation (Brown & Eisenhardt, 1995; Schoonhoven, Eisenhardt, & Lyman, 1990). With these abilities, a new venture can increase the potential to profit from product innovation. Summarizing the arguments from the prior literature, the greater the new venture’s product innovation capabilities, the greater its performance.
The success of innovative organizations depends on the amount of support received from their internal and external environments (Van de Ven, 1986). In this sense, as institutional theorists (e.g., Meyer & Rowan, 1977) and Schumpeter (1934) also suggest, achieving entrepreneurial success not only requires new ventures’ abilities to introduce new products that enable them to obtain competitive advantage but also the abilities to manage internal and external contextual factors surrounding product innovation. The concept of legitimation capabilities aims to capture these abilities—the ability to manage the cultural component of the organization (i.e., internal legitimation capabilities) and the ability to gain acceptance and support from the external environment (i.e., external legitimation capabilities). These capabilities are critical to a new venture attempting to introduce novel, innovative products, which are outside the regulatory norms of the industry.
Ventures, which challenge the regulatory norms do so at their own peril. The introduction of innovative and novel new products or processes becomes the subject of legitimacy challenges. Incumbents seek to raise questions about the legitimacy, reliability, and rationality of both the product and the venture itself (Ashforth & Gibbs, 1990; Deephouse, 1999; DiMaggio & Powell, 1983; Hambrick & D’Aveni, 1992; Suchman, 1995). In these situations it becomes critical for a new venture to be able to actively work to gain acceptance and support from both internal and external constituencies, particularly in light of the challenges that are likely to be introduced by the incumbents. In these conditions the capability to manage both internal and external legitimacy becomes critically important to the venture’s performance. A number of studies have provided empirical support for the positive effects of organizational legitimacy on survival (Baum & Oliver, 1991; Rao, 1994; Shane & Delmar, 2004; Singh, Tucker, & House, 1986), resource acquisition (Deeds et al., 2004; Zott & Huy, 2007), and new venture performance (Khaire, 2010). Summarizing the arguments from prior findings, the greater the new venture’s legitimation capabilities, the greater its performance and its chances of survival.
The Moderating Impact of Legitimation Capabilities
Innovation has been described as the search for novelty requiring firms to introduce something ‘new’ and formerly unknown to the market. This requires innovative new ventures to depart substantially from existing practice in their chosen market place, which immediately creates a potential regulatory challenge. Novelty by its nature challenges the existing order, the accepted way of doing things, and what has been taken-for-granted by the participants in the industry, which include those regulating the industry. Under these circumstances more innovative new ventures pursuing more novel products are likely to face greater problems due to their lack of regulatory legitimacy than imitators or reproducers (Aldrich & Martinez, 2001; Low & Abrahamson, 1997; Rao et al., 2008). Moreover, commercialization of novel technologies and market introduction of radically new products is often much more resource intensive and requires accessing a greater variety of complementary assets from beyond the boundaries of the venture in order to realize the potential value of innovation (Chandy & Tellis, 2000; Mitchell, 1989; Teece, 1986). The literature also suggests that the more innovative the product the more resources are required to deal with uncertainties and sustain its market presence during the unprofitable period of introduction (Lynn, Morone, & Paulson, 1996). In spite of these challenges, some novel innovators succeed in overcoming these hurdles, accessing the required resources and realize entrepreneurial profits, while many others fail. This suggests that firms’ differential abilities to build their organizational legitimacy explain some of the variation in innovative new venture performance. In other words, whether new ventures can realize the potential gain from their product innovation capabilities depends on their ability to build and enhance their organizational legitimacy. In sum,
Hypothesis 1:A new venture’s legitimation capabilities positively moderate the relationship between its product innovation capabilities and performance.
Moderating Influence of Regulatory Pressure
Though researchers have conceptualized the external environment in various ways, they agree that the environment affects organizations (e.g., Aldrich, 1999; Bain, 1959; Dess & Beard, 1984; Hannan & Freeman, 1989; Lawrence & Lorsch, 1967; Pfeffer & Salancik, 1978). Particularly, with few slack resources, single niche focus, and little power to control their environment, new ventures are more likely to be strongly affected by environmental factors than large established firms that have ample resources and span many niches (Aldrich & Martinez, 2001; Astley & Van de Ven, 1983).
The innovation literature provides rich insights indicating that a new venture’s competitiveness is interdependent on a larger system that includes social and political processes of accepting and supporting (or rejecting and opposing) new ventures’ innovation activities. These implications are seen in the studies of diffusion of innovation (Rogers, 1962), dominant design (Anderson & Tushman, 1990), appropriability of regime (Teece, 1986), technology community (Van de Ven & Garud, 1994), innovation community (Lynn et al., 1996), and national innovation systems (Nelson & Rosenberg, 1993).
While the most commonly held conception of the organizational environment is associated with the task or competitive elements of external business environment (Covin & Slevin, 1989; Dess & Beard, 1984; Zahra & Bogner, 2000) institutional theorists highlight institutional elements that encompass the regulatory, the cognitive and socio-political environment (Meyer & Rowan, 1977; Scott, 1987; Zucker, 1987). Institutional environment generates various pressures to conform to social norms, values, and taken-for-grated rules by prescribing not only what organizations should do but what they should not and also what is seen as valuable and appropriate (Scott, 1987). These institutional elements serve to assure that the participants in the environment act appropriately, meet the expectations of the constituents of the industry, and create desirable social outcomes. Industry constituents working to achieve these goals through regulatory and normative pressures moves the industry towards isomorphic outcomes, such as dominant product designs, organizational structures and operating processes. Over time industries tend to converge on a set of structures, processes, designs and strategies that conform to the regulations and industry and professional norms.
For new ventures that are attempting to challenge the status quo and introduce novel new products with little power or status within the context, the pressure the institutional environment brings to bear in enforcing isomorphism and rejecting change and novelty will have a strong impact on determining their fate. The greater the regulatory and normative pressures in an industry the more resistance there is likely to be to the introduction of novel products. In particular, new ventures introducing challenging, innovative new products are likely to face substantial regulatory pressure. Under these circumstances innovative new ventures’ performance is likely to be influenced by the regulatory pressure in the environment in which they operate as much as by competitive elements of the environment.
High levels of regulatory pressure will increase the importance of a venture’s legitimation capabilities. The ability of the new venture to navigate in a high regulatory pressure environment and to generate legitimacy via endorsements and media coverage will become critical to establishing that the venture’s products are desirable and beneficial to society. Therefore,
Hypothesis 2: Regulatory pressure will positively moderate the relationship between a new venture’s legitimation capabilities and its performance.
As noted earlier, new products possessing favorable characteristics diffuse more easily and rapidly than those with less favorable characteristics, and hence, contribute to firm success (Gatignon & Xuereb, 1997; Rogers, 1962). Particularly for new ventures that lack established relationships with customers, the ability to generate a new product with significant advantages to customers can be a fundamental source of competitive advantage to win customers and to succeed. Regulatory pressure functions as an institutional isolating mechanism which serves to keep firms from acquiring or adopting new capabilities and ways of doing business (Oliver, 1997) reinforcing the status quo and placing hurdles to the introduction of new products, processes or services. Environments with high regulatory pressure will more strongly resist change and place greater constraints on firms’ actions and raise the costs of introducing new products, processes, or services. The increased costs of novelty and innovation due to the regulatory pressure will effectively screen out novel products of only modest benefit, since the returns are unlikely to be large enough to sustain the required investment. Industries with high regulatory pressure environment will therefore require new ventures to introduce more innovative products with more favorable characteristics and substantially better performance to overcome the barriers to change created by the high levels of regulatory pressure. In a high-pressure regulatory environment, given the importance of new products to a venture’s success, ventures with greater innovation capabilities are likely to outperform those with weaker innovation capabilities. Therefore,
Hypothesis 3:Regulatory pressure will positively moderate the relationship between a new venture’s product innovation capabilities and its performance.
Finally, as noted in the preceding arguments both innovation and legitimation capabilities are independently of greater value in environments with high regulatory pressure. They are also of greater value in combination in a high regulatory pressure environment. The more product innovations and the more novel the product innovations being introduced by a venture in a high regulatory pressure environment the greater the need for the venture to be able to create legitimacy via endorsements and media coverage in order to overcome the resistance to change created by the pressures to conform. Therefore, innovative ventures in a high regulatory pressure environment will see greater benefit from strong legitimation capabilities than innovative ventures in a low regulatory pressure environment. Thus we posit a three-way moderated interaction among regulatory pressure, innovation capabilities, and legitimation capabilities.
Hypothesis 4:Regulatory pressure will positively moderate the interaction effect of a new venture’s product innovation capabilities and legitimation capabilities on its performance.
The hypotheses were tested with multiple regression analysis of data obtained from a large-scale mail survey to executives of new ventures in a broad cross-section of manufacturing industries in the United States. The cross-sectional sampling framework was chosen in order to test the impact of different environmental contexts. The sample was drawn randomly in each of the selected industry groups from a commercially available list. Criteria for selecting new ventures were: (1) eight years or younger; (2) independent; and (3) US-based ventures that operate in selected industries. Selected eight industries include: (1) wood product manufacturing, (2) commodity chemical manufacturing, (3) pharmaceutical and medicine manufacturing, (4) machinery manufacturing, (5) communications equipment manufacturing, (6) semiconductor and other electronic component manufacturing, (7) navigational, measuring, electromedical, and control instruments manufacturing, and (8) medical equipment and supplies manufacturing. These industries were chosen because they were assumed to exhibit a variety of institutional as well as competitive characteristics.
The company list, which contains mailing addresses and the names of top management, was obtained from Zapdata.com, the Internet service of D&B® Sales & Marketing Solution. Dun & Bradstreet (D&B) database has been widely used in cross-sectional studies as one of the very few available for a cross-sectional national sampling frame. We mailed two waves of surveys, and followed up with post cards. We excluded firms that were out of the scope of this study or violated random sampling criteria (e.g., D&B’s practice to reset company age when ownership changed caused accuracy issues in terms of defining young companies—those included 129 companies who were older than 8 years, 44 service providers, 19 subsidiaries, and several companies for which the owners of the selected firms work as employee or consultant) as well as those with missing data from our final sample. The sample size for the two models (growth and profitability as dependent variables) was 293 and 288, respectively. Non-response bias was evaluated using a non-parametric test (Kolmogorov-Smirnov) and Independent-Samples T-test to compare earlier and latter respondents. No differences were observed.
The average firms in the sample were 3 to 5 years old, had 2 to 4 employees, less than $1 million revenues, operated as a private corporation in one of various manufacturing industries, located in one of the states in the United States (see Table 1).
Table 1. The Sample
Measures were developed in several stages. In the first stage, based on the defined constructs, tentative measures were either borrowed from the literature or newly developed. In the second stage, interviews were conducted for item refinement. Incorporating feedbacks from the executives of four new ventures, the measurement items as well as the design of the questionnaire were refined. Then, a pretest was conducted with executives of 31 companies, mostly IT companies in OHIO, and the measures were further refined.
Exploratory factor analyses confirmed the anticipated factor structure of measures. Confirmatory factor analysis further validated this finding with reasonably good fit indices to the overall model3 (NFI = 0.89, NNFI = 0.94, CFI = 0.95, SRMR = 0.050, RMSEA = 0.051), all construct reliability estimates were in excess of .70 and variance extracted (a test of discriminant validity) was in excess of .50. These results suggested that the measures adequately represent the constructs in the model. Consequently, by taking the means of their indicators, the composite measures of constructs were created for use in the subsequent multivariate regression analyses. Table 2 summarizes the scale reliabilities and item factor loadings; the Appendix gives the detailed texts of the items.
Table 2. Scale Reliability and Item Factor loadingsa
aThe extraction method was principal axis factoring. The rotation method was Promax with Kaiser normalization. The cutoff point was .30.
Dependent variables.Measuring new venture performance presents special challenges. First, privately held new ventures have no obligation to disclose performance information and they are often reluctant to do so (Sandberg & Hofer, 1987). Second, the trade-offs that might exist between growth and profitability make the construct of new venture performance complex (Brush & VanderWerf, 1992). Third, new ventures’ financial performances often show great yearly fluctuations. Hence, the combination of multiple approaches was used to estimate new venture performance: measuring performance in terms of growth and profitability, asking relative values of performance to competitors in categories, and smoothing out values in the use of 3-year averages. Growth was assessed in three items: average annual growth in the number of employees, average annual sales growth, and average market share growth in sales in the last three years. Profitability was assessed by three items: average annual return on sales (ROS), average annual return on assets (ROA), and average annual return on equity (ROE) in the last three years. Respondents were asked to rate their company’s performance in comparison to their major competitors. Prior studies indicate that these subjective measures of performance can be consistent with objective measures (Dess & Robinson, 1984; Dess, Lumpkin, & Covin, 1997).
Independent and moderating variables.Product innovation capabilities were assessed across three variables—namely, radicality, product breadth, and product advantage. The measurements of these variables were employed from scales used by prior work (Chandy & Tellis, 1998; Covin, Slevin, Heeley, & Michael, 2000; Song & Parry, 1997; Zahra & Bogner, 2000) and rearranged to fit with a theoretical foundation of this study. Radicality questions asked about a venture’s ability to introduce radically new products to markets ahead of competitors. Product breadth questions aimed to capture a new venture’s ability to offer a large number of new products and product modifications. Product advantage questions asked about relative product superiority in comparison with competitors in terms of product performance and meeting customer needs.
Legitimation capabilities consist of three major variables—namely, internal legitimacy of innovation, media firm legitimation, and endorsement. The questions for internal legitimacy of innovation were also developed from prior work (Covin & Slevin, 1989; Deshpande, Farley, & Webster, 1993; Jassawalla & Sashittal, 2002). Media firm legitimation was measured by the degree of positive media coverage of the firm and its products. Endorsement was measured by items that asked about the relational endorsement from prominent individuals and organizations. These measures were newly developed.
Regulatory pressure was assessed according to the degree of industry-level regulatory pressure. The five items were developed from scales used by Meznar and Nigh (1995). Regulatory pressure questions aimed to capture pressures from regulatory institutions in the main industry of the firm. In order to transform the perceived regulatory pressure at the individual level into the industry-level regulatory pressure, a new variable was created taking the mean of regulatory pressure of individual respondents in each industry (see Table 3). One-way ANOVA test indicated that the mean differences across industries are significant (F = 11.46, p = .000).
Table 3. Industry-Level Regulatory Pressure
Control variables. We included several control variables in the model since many other factors are likely to influence new venture performance.
Firm size is likely to be related to new venture performance because of larger resources as well as organizational power, which determines the degree of social pressure that the firm can control (Pfeffer and Salancik, 1978). The total number of employees is used to control for the influence of size on hypothesized relationships.
Internal marketing resources are measured by a relative level of advertising/promotional expenditures and strength of sales force and distribution channels. Marketing resources enable firms to profit from innovation by reaching out to potential customers and winning them over competitors (Teece, 1986) and facilitate the effects of innovation by informing market needs and demands (Dierickx & Cool, 1989). Hence, marketing resources are likely to have a strong impact on profiting from product innovation (Teece, 1986). Since the focus of this study is on the higher level capabilities regarding product innovation and legitimation rather than individual functional capabilities or resources, this variable was used as a control.
Although the industry-level regulatory pressure variable is expected to capture some of the industry characteristics, the degree of regulatory pressure does not represent all differences by industry. Hence, eight dummy variables were created to control for possible performance differences by industry. Three industry dummy variables that demonstrated significance in the regression analyses were kept as controls.
We used a moderated hierarchical regression analysis to examine the hypothesized relationships. The control variables, followed by the independent variables and the two- and three-way interaction terms were introduced sequentially by group into the regression equation. Prior to the creation of interaction terms, all variables except industry dummies were standardized using the z transformation to reduce the problem of multicollinearity4. We also examined data prior to regression analysis, testing the assumption of multivariate analysis and influential outliers. As a result, two cases were eliminated as influential outliers in order to ensure a representative sample of the general population of the study. There was no evidence of the violation of the assumption of multivariate analysis or multicollinearity. The nature of interaction effects found in the regression analyses were examined by the approach described by Aiken and West (1991).
Descriptive statistics and correlations are reported in Table 4, and the results of regression analyses are reported in Table 5 for growth (as the dependent variable) and in Table 6 for profitability (as the dependent variable).
Table 4. Means, Standard Deviations, and Correlations
Table 5. Regression Results for Growtha
Table 6. Regression Results for Profitabilitya
Growth. As Table 5 shows, in Model 1, the coefficients for the number of employees, internal marketing resources, and two industry dummies were significant and positive. Model 2 examined the direct effects of independent variables. The coefficients for product breadth (b = .12, p = .026) and internal legitimacy of innovation (b = .19, p = .001) were significant and positive. The coefficient for radicality was significant and negative (b = -.13, p = .040) and other variables were not significant predictors.
Next, we introduced two- and three-way interaction terms into the model (Model 3). Among the two-way interactions, the interaction between internal legitimacy of innovation and product breadth was significant and positive (b = .10, p = .029), supporting Hypothesis 1. The result suggested that there is a synergistic effect between product breadth and internal legitimacy of innovation. However, the interaction between endorsement and product advantage was significant but negative (b = -.10, p = .029). These results combined indicated that product innovation capabilities lead to greater performance but is contingent on the degree of internal vs. external legitimation capabilities.
The interaction between regulatory pressure and product advantage was significant and positive (b = .19, p = .002) supporting Hypothesis 3. However, the interaction between regulatory pressure and radicality was significant but negative (b = -.10, p = .070) indicating that the negative effect of radicality is stronger when regulatory pressure is high. These results combined demonstrated that product innovation capabilities are important weapon for new ventures in environments with high regulatory pressure, but that ventures cannot get too far from the norm. The significant two-way interaction effects mentioned above are plotted in figures 2a, 2b, 2c, and 2d, respectively.
Figure 2. Two-Predictor Interaction Effects
2a. Internal legitimacy of innovation and product breadth on growth
2b. Endorsement and product advantage on growth
2c.Industry-level regulatory pressure and product advantage on growth
2d.Industry-level regulatory pressure and radicality on growth
The three-way interaction among regulatory pressure, product advantage, and endorsement exhibited a significant relationship with growth (b = -.22, p = .000). As Figure 3a graphically illustrates, when regulatory pressure is high and endorsement is low, product advantage is significantly and positively associated with growth (b = .63, p = .000), but not when regulatory pressure is high and endorsement is high. When regulatory pressure is low and endorsement is low, product advantage is significantly and negatively related to growth (b = -.19, p = .037), but not when regulatory pressure is low and endorsement is high. Overall, the result shows that relationship between product advantage and growth is contingent upon both endorsement and regulatory pressure. In a high regulatory pressure environment, a new venture with low product advantage is severely disadvantaged but this disadvantage can be partially mitigated by obtaining high endorsement. However, when product advantage is high, growth is higher without endorsement than with high endorsement. In contrast, in low pressure environments, without endorsement, product advantage is negatively associated with growth. Firm growth seems attainable with low product advantage but when product advantage is high, growth needs support from endorsement.
Figure 3. Three-Predictor Interaction Effects
3a. Industry-level regulatory pressure, product advantage, and endorsement on growth
3b.Industry-level regulatory pressure, product breadth, and media firm legitimation on growth
3c.Industry-level regulatory pressure, product advantage, and endorsement on profitability
The three-way interaction among regulatory pressure, product breadth, and media firm legitimation was also a significant predictor of growth (b = .16, p = .002). As depicted in Figure 3b, when regulatory pressure is high and media firm legitimation is high, product breadth is significantly and positively associated with growth (b = .30, p = .006), but not when regulatory pressure is high and media legitimation is low. When regulatory pressure is low and media firm legitimation is low, product breadth is significantly and positively related to growth (b = .27, p = .003), but not when regulatory pressure is low and media firm legitimation is high. As seen in these graphs, the pattern of the interaction effect is different from the former one. In this case, in a high regulatory pressure environment, product breadth is not related to growth without media firm legitimation. Achieving firm growth with broad product lines in environments with high regulatory pressure is facilitated by positive media coverage. In contrast, in a low regulatory pressure environment, a new venture with narrow product lines is disadvantaged but this disadvantage can be mitigated by having high media coverage. However, when product lines are broad, firm growth is higher without media coverage than with media coverage. These three-way interaction effects partially support our Hypothesis 4, but more importantly they highlight a much more subtle and complex relationship among innovation and legitimation capabilities, regulatory pressure, and venture performance.
Profitability. With the same predictor variables, the relationships with profitability as the dependent variable were examined. As seen in Table 6, similar relationships found in the growth models were seen in the profitability models, although the levels of significance were weaker than those in the growth models. In Model 1, the coefficients for the number of employees and internal marketing resources were positive. In Model 2, internal legitimacy of innovation (b = .20, p = .002) and product breadth (b = .11, p = .072) showed significant and positive associations with profitability. In Model 3, the interaction term between product breadth and media firm legitimation was significant and positive (b = .12, p = .038), indicating that there are synergies between product breadth and media firm legitimation. The interaction between product advantage and regulatory pressure was also significant (b = .14, p = .036) and the three-way interaction among product advantage, endorsement, and regulatory pressure was marginally significant (b = -.12, p = .095). As seen in Figure 3c, the pattern of the three-way interaction effect was similar to those with the growth model. When regulatory pressure is high and endorsement is low, product advantage is significantly and positively associated with profitability (b = .43, p = .002), but not when regulatory pressure is high and endorsement is high. When regulatory pressure is low and endorsement is low, product advantage is not significantly related to profitability regardless of the degree of endorsement. The results relative to the hypotheses are summarized in Table 7.
Table 7. Summary of Hypotheses and Findings
H1. A new venture’s legitimation capabilities positively moderate the relationship between its product innovation capabilities and performance.
H2. Regulatory pressure will positively moderate the relationship between a new venture’s legitimation capabilities and its performance.
H3. Regulatory pressure will positively moderate the relationship between a new venture’s product innovation capabilities and its performance.
H4. Regulatory pressure will positively moderate the interaction effects of a new venture’s product innovation capabilities and legitimation capabilities on its performance.
The empirical findings support our study’s central proposition that a new venture’s product innovation capabilities and legitimation capabilities jointly affect organizational performance and that those effects are contingent upon the level of regulatory pressure posed by the external environment. The interactions paint a much more complex picture than the model we theorized.
As we report in Table 3, new ventures in some industries are more strongly confronted by regulatory forces than those in other industries. Examples are those in the pharmaceutical industry where many procedures and output qualities are subject to complying with regulations. In contrast, it was evidenced that in the wood manufacturing industry, for example, regulatory pressures are weak. Since small, young firms are highly dependent on environments for resources, and are typically susceptible to environmental conditions (Aldrich & Martinez, 2001) it makes sense that the degree of regulatory pressure imposed by the external environment is likely to have an important impact on entrepreneurial activities and outcomes.
Our results show that in a high regulatory pressure environment, endorsement exhibits a positive impact on the performance of new ventures that do not have sufficient abilities to introduce superior products. However, when new ventures are able to offer superior products, they are likely to achieve higher growth and profitability without endorsement than with high endorsement. A possible explanation for this result is that product advantage has a power to gain acceptance from the external environment by itself in high regulatory pressure industries. This suggests that a venture which is able to develop the capabilities to create product advantage in the face of pressure from regulators, incumbents, and other actors in a high regulatory pressure environment send legitimating signals to their constituents. In these circumstances legitimation capabilities appear to be redundant and to only provide value if the venture is unable to create product advantage. Even then these capabilities are only able to mitigate the impacts of not having created product advantage. In a low regulatory pressure environment, the capabilities to create product advantage provides no improvement in growth or profitability, but rather leads to underperformance which is only partially mitigated by the development of legitimation capabilities.
These are important findings for entrepreneurs, entrepreneurship scholars, and organizational scholars. Given that ventures are institutionally embedded, it is important for us to gain insight into the relationship between the regulatory pressures faced by a venture and the capabilities that lead to growth and profitability. As noted by Ethiraj, Kale, Krishnan, and Singh (2005), building capabilities requires significant and often, irreversible commitment of real resources, both financial and managerial. Decisions about which capabilities to acquire or build require due diligence in the analysis of costs and benefits. This is particularly important in resource constrained ventures. Our results suggest that the regulatory environment has an important impact on the ability of different capabilities to contribute to enhancing performance and the returns ventures can expect from investing in those capabilities.
These findings provide important insight into when institutional entrepreneurship and strategically seeking legitimacy are likely to be beneficial and when they are not. A number of studies have found a link between legitimating actions, such as endorsements and certifications (e.g., Baum & Oliver, 1991; Rao, 1994; Sine, David, & Mitsuhashi, 2007; Stuart et al., 1999) but what has been missing to date is a study across industries with varying degrees of regulatory pressure. These studies all began with the assumption that the organizational activities are institutionally embedded, but they have not fully examined how variation in that institutional environment changes the benefits ventures receive from organizational activities, such as seeking endorsements and generating media coverage. While disadvantaged new ventures need help from endorsement, for those who have sufficient ability of product advantage, endorsement is unnecessary, and the costs of endorsement offset its benefits. The existence of such costs has been discussed in the alliance literature. Examples are those costs in preventing risks of exploitation by larger partners and synchronizing collaboration among independent firms (Alvarez & Barney, 2001; Williamson, 1991).
The study found different patterns of joint moderating effects on the product breadth–growth relationship. The result indicated that in an environment in which regulatory pressure is high, firm growth with broad product lines is not attainable without support from media endorsements. It could be that in a high pressure environment, in contrast to product advantage, product breadth by itself does not have legitimation power, and hence ventures with broad product lines require the help from external endorsements provided by positive media coverage. In contrast, in an environment in which regulatory pressure is low, the opposite mechanism was observed. Ventures with broad product lines received little benefit from media endorsements and the best performing ventures in this environment had broad product lines and little media coverage. The result shows that firm growth with broad product lines is attainable without strategically seeking legitimacy. However, in a low pressure environment, ventures with narrow product lines are disadvantaged but are able to partially mitigate this disadvantage by obtaining positive media coverage.
Another important finding is that internal legitimacy of innovation has a significant and positive impact on new venture performance. Relying on strangers and lacking stable routines (Stinchcombe, 1965), one of the challenges for entrepreneurs is to generate collective purpose, commitment, and energy in an organization (Pettigrew, 1979). Creating shared beliefs, norms, and values among participants around innovation is important for transforming individual drives into cohesive activities that contribute to firm success. The result of the moderating effect with product breadth further suggests that achieving firm growth with broad product lines requires legitimation of innovation. The concurrent introduction of broad lines of products involves numerous and varied activities, increasing the complexity of the task environment, and enhancing the need for shared beliefs, norms, and values to guide and coordinate the disparate activities, required to bring a broad innovative product line to fruition in a new venture.
Overall, our findings suggest that the regulatory pressure of the environment in which the new venture operates conditions the ability of a venture to earn returns from its investment in the capability building and maintenance, but that the interaction among these forces is subtle and complex. When new ventures are disadvantaged due to limited product innovation capabilities crucial in their contexts, they can offset some of their weakness and increase performance by obtaining relational or media endorsement. However, when new ventures have sufficient product innovation capabilities that generate product advantages, unnecessarily seeking endorsements can detract from performance.
This paper makes a much needed contribution to the fields of entrepreneurship and organizational studies by bringing the concept of the regulatory pressure in a ventures environment to the forefront. It provides a tool for measuring that pressure, and it begins the process of examining the complex role regulatory pressure plays in a venture’s growth and performance. It further adds to our understanding of organizational capabilities, but considering the role of context, in this case regulatory pressure, on the contribution of two different types of capabilities, legitimation and innovation, on the relationship between these capabilities and venture growth and profitability. We hope that this paper will encourage others to examine how variations in institutional contexts impact organizational activities and outcomes.
Limitations and Future Research
This study, like any study, has limitations. First, since new venture performance is an outcome of a process that occurs over the time, we acknowledge that longitudinal research is more desirable for more accurately examining the determinants of new venture performance. Second, the sample includes only surviving new ventures, relying on self-reported data. This may pose such potential problems as selection bias, common method bias, and subjective judgment by respondents. An ideal sample would require all types of new ventures from successful to failed firms, using subjective and objective data in combination. Third, the empirical results derived from a sample of U.S. new ventures may raise the concern that findings are country-specific. One can argue that in other countries, different competitive and institutional mechanisms exist and affect new venture success prospects in different ways. Comparative study across multiple countries will give us more insights about concurrent effects of competitive and institutional factors on entrepreneurial outcomes. Despite these limitations we believe that this study expands our knowledge and will trigger further research on related issues.
 We define capabilities as the capacity to perform activities deploying, coordinating, and utilizing a bundle of resources, which includes not only functional capabilities such as technological/marketing capabilities but also integrative capabilities that combine and align different capabilities, resulting in unique capabilities (Danneels, 2002; Henderson & Cockburn, 1994; Kusunoki, Nonaka, & Nagata, 1998; Makadok, 2001; Verona, 1999).
 In this measurement model, all 31 measurement items that were hypothesized to measure 10 constructs were subjected to a single confirmatory factor analysis to ensure that the measures represented only their hypothesized constructs and evidenced acceptable reliability as well as convergent and discriminant validity. The individual measures were specified to load only on a single factor on the basis of theoretical definition.
 The degree of multicollinearity and its effect on the regression results were assessed by examining correlation matrix, variance inflation factor (VIF), tolerance values, and condition index. With raw data (before the z transformation) the evidence of multicollinearity was observed in the values of VIF. After the z transformation, however, no serious multicollinearity in the regression results was observed.
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Items in Scalesa
We introduce products that are radically different from existing products. (PRA1)
We are well-known for introducing breakthrough-type products. (PRA2)
We are among the first-to-market with new products. (PRA3)
We offer a wider variety of products than do our major competitors. (PBR1)
We offer a broad line of products relative to our major competitors. (PBR2)
Our product line is more diverse than those of our major competitors. (PBR3)
Our products have superior performance relative to competing products. (PAD1)
Our products are clearly superior to competing products in terms of meeting customer needs. (PAD2)
Internal legitimacy of innovation
We consider ‘risk-taking’ a positive attitude that allows us to seize opportunities. (INC1)
Our company is a very dynamic and entrepreneurial place. (INC2)
Our corporate culture values creativity. (INC3)
Media firm legitimation
We receive considerable positive press coverage about our firm, or its products or service. (LMF1)
We attract more positive media coverage than our major competitors do. (LMF2)
Many articles in the press refer positively to our firm, or its products/services. (LMF3)
Our top managers are well networked with prominent individuals and use these connections to help our business. (LEN1)
We affiliate with various prestigious organizations. (LEN2)
We have strong endorsements from influential organizations that increase the credibility of our company and products. (LEN3)
Our industry is heavily regulated by the government. (INP1)
Regulatory requirements affect a large part of our activities. (INP2)
Compliance with government regulation is of great importance for firm success. (INP3)
We face a high level of pressure to act in accordance with standards for industry practice. (INP4)
We are under significant pressure to obey the rules of our industry. (INP5)
Internal marketing resources
Our company has a high level of advertising/promotional expenditures relative to its major competitors. (IMR1)
We have a strong sales force relative to our major competitors. (IMR2)
We have a strong distributing channel relative to our major competitors. (IMR3)